Warranty: what's covered and how to make a claim
Orbit products bought on findorbit.com or from our Amazon store come with a 1-year limited warranty against defects in materials and workmanship, from the date of delivery to the original buyer.
If your Orbit is faulty during the warranty, we'll (at our option) repair or replace it with a new or refurbished product, or refund the purchase price.
Not covered
- Products bought from unauthorised resellers
- Not following the instructions for use and activation
- Use with a jailbroken or rooted phone
- Damage from abuse, accidents or unauthorised changes (e.g. opening a sealed product)
How to claim
- Try the troubleshooting steps first. A reset often fixes it.
- Email help@findorbit.com with your order number and a description of the problem. We'll issue an RMA number.
- Send the Orbit back with proof of purchase. You pay shipping to us; we pay shipping for the repaired or replacement Orbit.
Replacements are covered for the rest of the original warranty period. The warranty is in addition to your legal rights in your country.