Tracking says delivered, but I haven't received it

Sorry, that's frustrating. Most "delivered" parcels turn up within a day, so please check these first:

1. Open the tracking link. Many carriers add a photo of where they left the parcel.
2. Check around your home: porch, mailbox, back door, garage, behind bins or plants.
3. Ask neighbours, your building's reception or mail room, and anyone else at your address.
4. Check for a second parcel. Larger orders can arrive in two parcels on different days.
5. Wait one more business day. Carriers sometimes mark a parcel as delivered shortly before it actually arrives.

Still nothing? Email help@findorbit.com with your order number and what the tracking shows. Please let us know within 14 days of the "delivered" date. We'll open an investigation with the carrier, and once it's complete we'll reship your order or refund you.

Tip for next time: add delivery instructions (for example a safe place or door code) at checkout.

Bought on Amazon? Report it in your Amazon account instead. See Amazon orders.