My order hasn't shipped yet

In-stock orders usually leave our warehouse within 1 to 3 business days, and you'll get an email with a tracking link when yours ships.

Why it might be taking longer

• It's a pre-order or the item was waiting for new stock. Pre-orders ship as soon as stock reaches our warehouse. See Pre-orders.
• Stock is delayed. Sometimes a delivery to our warehouse is held up, for example in customs. When that happens, orders ship in the order they were placed once the stock arrives.
• We can't ship to your country yet (currently the UK, Canada and New Zealand). We'll cancel and refund these orders in full. See Shipping.

What we'll do: if your order is delayed, we'll email you with an expected date. You can then choose to keep waiting or cancel for a full refund.

Don't want to wait? You can cancel any time before your order ships. See Cancel or change my order.

Check first: look in your spam folder for the shipping email. The tracking link works in any browser; you don't need the Shop app.

Still no news after 5 business days? Email help@findorbit.com with your order number (it starts with ORB).